We accept MasterCard, Visa, U.S. dollar money orders and checks drawn on U.S. banks. Checks drawn on U.S. banks will require fund verification which may result in occasional delays.

Damaged in Transit:

If your order was damaged in shipping call United Parcel Service at 800-742-5877 or the Post Office at 800-275-8777 and report the damage. They will start a claim and notify us so that we can send you a replacement. Do not send the damaged items to us. Both United Parcel Service and the Post Office require the recipient to file damage claims. Keep the box and all packing materials, in case the carrier wants to check them (usually within 7 business days). If you require additional assistance please call us at Family Fun Kites at 817-573-KITE (5483).

Returns:

All products purchased from Family Fun Kites may be exchanged or returned for a refund in a NEW AND UNUSED condition within thirty days. Refunds will be issued via the same method as the original payment. All shipping charges are NON REFUNDABLE.

All products for which you are requesting a return or exchange must have all the accessories and be in its original packaging.

All returns must be shipped to us prepaid. Family Fun Kites is not responsible for returned items that are lost, damaged or delayed in the mail. We recommend that you properly insure your package and ship it via a traceable method.

To request an RMA# please email us at sales@familyfunkites.com. Please include the problem.